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Special Service Campaign for the Airbag ECU replacement on certain Toyota Avanza, Raize, and Veloz Models

The following Toyota models are affected by the Special Service Campaign for the Airbag ECU replacement:
Involved Units
Production period
Avanza 166 December 26, 2022 to January 13, 2023
Raize 367 December 15, 2022 to January 12, 2023
Veloz 81 December 26, 2022 to January 12, 2023
Total 614  

In the airbag control computer of the subject vehicles, due to an improper production process of the condenser, there is a possibility that the short circuit could occur inside the condenser. If the vehicle continues to be operated in this condition, the airbags and seatbelt pretensioners could not operate in the event of a collision when they should.

Customers will be notified by Toyota Motor Philippines Team through Official Notification Letter and will be invited by authorized Toyota Dealerships to conduct an inspection for the Airbag ECU and replace it with a new one, if necessary, at NO COST. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.

For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota’s Customer Assistance Center (CAC) hotline at (02) 8819-2912 or email +632 8819 2912, email us at [email protected]