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Special Service Campaign for the Engine Wire Harness inspection/replacement on certain Toyota Models

The following Toyota models are affected by the Special Service Campaign for the Engine Wire Harness inspection and/or replacement:
Model
Involved Units
Production period
Prius 82 November 27, 2015 to September 27, 2017
Total 82  

Covered vehicles have an engine wire harness which is connected to the hybrid vehicle Power Control Unit. The wire harness has a cover attached at this connection. A portion of the wire harness could contact the cover. If dust has accumulated on the wire harness or the cover, vibration during vehicle use may cause the insulation on the wires to wear over time and expose the core wire, causing an electrical short circuit to occur between the damaged wires and generate heat. If sufficient heat is generated, there is an increased risk of a vehicle fire.

Customers will be notified by Toyota Motor Philippines Team through Official Notification Letter and will be invited by authorized Toyota Dealerships to inspect and/or replace of the Engine Wire Harness with a new one at NO COST. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at https://online.toyota.com.ph/service-campaign.

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.

For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota's Customer Assistance Center (CAC) Hotline +632 8819 2912, email us at [email protected] or direct message through TMP official Facebook page, or 'Contact Support' via MyToyotaPH app.