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Special Service Campaign for the Front Lower Suspension Arm on certain Toyota RAV4 Models

The following Toyota models are affected by the Special Service Campaign for the Front Lower Suspension Arm replacement:
Model
Involved Units
Production period
RAV4 18 September 26, 2019 to October 17, 2019
Total 18  

The subject vehicles are equipped with front lower suspension arms connecting the front wheels to the vehicle front cross member. Due to certain improper production conditions that occurred at the steel material supplier, a steel slab that was used to produce the front lower suspension arms may have had cracks on some portions of its surface. If a vehicle with an affected front lower suspension arm(s) is driven frequently with rapid acceleration and deceleration over its lifetime, the cracks in the affected arm(s) could propagate and the suspension arm can eventually separate from the front wheel assembly. This may result in a loss of vehicle control and increase the risk of a crash.

Customers will be notified by Toyota Motor Philippines Team through an Official Notification Letter and will be invited by authorized Toyota Dealerships to replace the front lower suspension arms with a new one, at NO COST. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at https://online.toyota.com.ph/service-campaign.

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.

For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota's Customer Assistance Center (CAC) Hotline +632 8819 2912, email us at [email protected] or direct message through TMP official Facebook page, or 'Contact Support' via MyToyotaPH app.