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Special Service Campaign for the Rear Seat Cushion inspection/replacement on certain Toyota RAV4 Models

The following Toyota models are affected by the Special Service Campaign for the Rear Seat Cushion inspection and/or replacement:
Involved Units
Production period
RAV4 2,941 October 11, 2008 to August 22, 2012
Total 2,941  

Involved vehicles are equipped with lap-shoulder seatbelts in both second-row outboard seats. There is a possibility that, in the event of a very severe frontal crash, the lap belt webbing could contact a portion of the metal seat cushion frame, become cut, and separate. If this occurs, the seat belt may not properly restrain the occupant, which could increase the risk of injury.

Customers will be notified by Toyota Motor Philippines Team through Official Notification Letter and will be invited by authorized Toyota Dealerships to inspect and if necessary, install an additional Resin Protector to the Rear Seat Cushion Frame with a new one at NO COST. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.

For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota's Customer Assistance Center (CAC) Hotline +632 8819 2912, email us at [email protected] or direct message through TMP official Facebook page, or 'Contact Support' via MyToyotaPH app.