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Special Service Campaign for the Charcoal Canister inspection/replacement on certain Toyota Prius Models

The following Toyota models are affected by the Special Service Campaign for the Charcoal Canister inspection and/or replacement:
Involved Units
Production period
Prius 65 December 2010 to April 2014
Total 65  

The covered vehicles are equipped with a fuel evaporative emission control unit (charcoal canister), assembled inside the fuel tank. There is a possibility that a crack could develop on the resin channel for the emission gas flow due to an improper shape of component. At this condition, the crack could expand over time and fuel may leak if the vehicle is at full tank condition, increasing the risk of a vehicle fire in the presence of an ignition source.

Customers will be notified by Toyota Motor Philippines Team through Official Notification Letter and will be invited by authorized Toyota Dealerships for inspection and if necessary, replace the Fuel Suction Plate Assembly (for charcoal canister) with a new one at NO COST. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.

For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota's Customer Assistance Center (CAC) Hotline +632 8819 2912, email us at [email protected] or direct message through TMP official Facebook page, or 'Contact Support' via MyToyotaPH app.