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Special Service Campaign for RH Front Door Side Impact Beam on certain Toyota Avanza and Veloz Models

As part of its corporate commitment to product safety and quality, Toyota has launched a Special Service Campaign to install reinforcement bracket in certain models particularly Avanza and Veloz.
In the Philippine market, the Special Service Campaign will cover a total of 2,756 officially sold vehicles:
Involved Units
Production period
Avanza 1,285 November 03, 2022 to November 24, 2022
Veloz 1,471
Total 2,756  

In the side impact beam inside the right front door, due to improper welding condition, there is a possibility that the strength of the welding could be insufficient during a side impact collision, and in the worst case, may not perform as designed, which could cause excessive injury to the vehicle occupant.

Customers will be notified by Toyota Motor Philippines Team through Official Notification Letter and will be invited by authorized Toyota Dealers to install reinforcement bracket and additional welding will be added at the defective weld points on the side impact beams. The remedy will be performed at NO CHARGE to vehicle owners. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.

For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota’s Customer Assistance Center (CAC) hotline at +632 8819 2912, email [email protected], direct message through TMP Official Facebook Page, or 'Contact Support' via MyToyotaPH app.