The subject vehicles are equipped with a 10-speed automatic transmission that uses special linear solenoids to help shift gears. If one of these solenoids stops working under certain driving conditions, the Transmission Electronic Control Unit (TECU) and the Engine ECU may not properly detect or communicate the issue. When this happens, the transmission may overrev in certain gears. This could lead to transmission damage and a possible loss of power while driving at higher speeds. In some cases, if specific parts of the transmission housing become damaged, transmission fluid may leak. Although uncommon, this could potentially result in a fire if an ignition source is present. 

Toyota Motor Philippines will notify involved customers through an Official Notification Letter and will be invited by authorized Toyota Dealers to reprogram the transmission ECU at FREE OF CHARGE to the vehicle owners. Customers may also check if their vehicles are included in any active Service Campaign for Toyota models at https://toyota.com.ph/service-campaign. 

Involved customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary repair and prevent problems from occurring. Customers may also schedule the repair during the Periodic Maintenance appointment if the vehicle is already due or approaching its regular maintenance schedule. 

*For more information or further inquiries, Customers may contact any authorized Toyota Dealerships or Toyota’s Customer Assistance Center (CAC) hotline at +632 8819 2912, email   [email protected], direct message through TMP Official Facebook Page, or “Contact Support” via MyToyotaPH app.